Privacy Policy
Last updated: 13th October 2025
1.1 Introduction
Welcome to RinseRush. We operate the laundry service platform that connects customers with verified laundry vendors across Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information.
1.2 Information We Collect
We collect personal and technical information to provide and improve our services, including account details, location data, payment information, and usage patterns.
1.3 How We Use Your Information
Your information is used for service provision, business operations, and marketing communications (with your consent). We process orders, facilitate payments, and improve user experience.
1.4 Information Sharing and Disclosure
We share information with service providers for order fulfillment, when required by law, or during business transfers. We never sell your personal data to third parties.
1.5 Data Security
We implement comprehensive security measures including encryption, access controls, secure storage, regular audits, and employee training to protect your information.
1.6 Data Retention
We retain your personal information only as long as necessary for providing services, complying with legal obligations, resolving disputes, and business operations.
1.7 Your Rights and Choices
You have rights to access, correct, delete, and object to processing of your data. You can manage communication preferences and account settings at any time.
1.8 International Data Transfers
Your data may be processed outside Nigeria with adequate protection through standard contractual clauses, data processing agreements, and international privacy compliance.
1.9 Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
1.10 Changes to This Policy
We may update this policy periodically and will notify you of significant changes through in-app notifications, email communications, and website announcements.
Detailed Information Collection
Personal Information
- Account Information: Name, email address, phone number, residential address
- Profile Data: Laundry preferences, service history, payment methods
- Location Data: GPS coordinates, delivery addresses, pickup locations
- Payment Information: Bank details, card information (processed securely)
- Communication Data: Customer support queries, chat messages, feedback
Technical Information
- Device Information: IP address, browser type, operating system
- Usage Data: Service usage patterns, feature interactions, app performance data
- Cookies and Tracking: Session cookies, authentication tokens, analytics data
How We Use Your Information
Service Provision
- Process laundry orders and schedule pickups/deliveries
- Match you with appropriate laundry vendors
- Facilitate payments and process refunds
- Provide customer support and service updates
- Send order confirmations and status notifications
Business Operations
- Improve our services and user experience
- Conduct analytics and performance monitoring
- Develop new features and service offerings
- Prevent fraud and ensure platform security
- Comply with legal obligations
Marketing and Communications
- Send promotional offers and service updates (with your consent)
- Conduct customer satisfaction surveys
- Notify you about new features or service areas
Information Sharing Details
With Service Providers
- Laundry Vendors: Necessary order details for service fulfillment
- Payment Processors: Secure payment information for transaction processing
- Delivery Partners: Pickup and delivery location information
- Cloud Services: Secure data storage and processing
Legal Requirements
- Comply with legal processes and regulations
- Protect our rights, privacy, safety, or property
- Enforce our terms and conditions
- Prevent fraud or security issues
Business Transfers
- In the event of a merger, acquisition, or sale of assets
- Your information may be transferred as part of the transaction
Your Rights & Choices
Access and Control
- • Access and review your personal information
- • Correct inaccurate or incomplete data
- • Request deletion of your personal information
- • Object to processing of your data
- • Export your data in a portable format
Communication Preferences
- • Opt-out of marketing communications
- • Adjust notification settings
- • Manage email and SMS preferences
Account Management
- • Update profile information
- • Modify service preferences
- • Delete your account (subject to retention requirements)
Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Role-based access to personal information
- Secure Storage: Industry-standard data storage practices
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Privacy and security awareness programs
Privacy Questions?
Contact our privacy team for any concerns about your data.
Quick Links
Policy Updates
We may update this privacy policy periodically. Significant changes will be notified through in-app notifications, email communications, or website announcements.
By using RinseRush, you consent to the data practices described in this Privacy Policy. For questions about this policy or your personal data, contact us at privacy@rinserush.com.